Flyadriatic can only provide quotes for airfares to Europe with Lufthansa, Swiss and Austrian Airlines.
No, Flyadriatic does not provide any other travel services eg. hotels, car rental, cruises and does not sell other destinations on other airlines.
You can send your airfare booking request via the online quote form – click here.
Yes, to help us prepare the best airfare quote for you and to ensure we have received all of your details correctly, we ask that you complete the form online.
Quotes will be sent back to you via e-mail within 48 hours.
You will receive a confirmed booking option including a breakdown of your airfare, fuel surcharge, government and airport taxes. You will be advised of the ticketing deadline date. If full payment is not made prior to this date, your booking will be released.
If you are happy with your booking and quote, please follow the instructions sent to your e-mail. You will be given your reference number and can make payment to Flyadriatic via bank transfer or online via our secure credit card facility for Visa and Mastercard.
No, Flyadriatic does not charge any fee to make a booking.
Flyadriatic sells exclusively the airfares from Lufthansa, Swiss and Austrian Airlines.
Lufthansa, Swiss and Austrian Airlines will release special airfares at various times during the year. If you are subscriber to our newsletter and special deals e-mail, you will be one of the first to know when these special airfares are released. Bookings should be made as soon as your dates are known to ensure you have the best chance to obtain the lowest airfares to Europe.
It is possible to book your airline ticket up to 11 months before departure.
No, it is possible to fly to Europe with one airline and return with another. For example, travel to Europe on Lufthansa and return with Austrian Airlines.
Yes, you can travel via different cities to/from your destination. For example, you can travel via Singapore and Frankfurt to Europe and return via Zurich and Hong Kong.
Yes, you can arrive and depart from a different airport in Europe. For example, you can fly into Split and depart from Dubrovnik.
You can book a maximum of 9 passengers at one time, travelling on the same flights.
Infant: 0-2 years and must not turn 2 years during the trip. An infant does not occupy a seat, and pays 10% of the adult airfare.
Child: 2-11 years and must occupy a seat. A child pays 75% of the adult airfare.
(exception: no child discount for First Class)
Unless you book a seat for your infant, you will carry your infant on your lap. Therefore it is important that there is one adult per infant.
Each airline has a set procedure for handling passengers that need special assistance or have a medical condition. Therefore, if you have any special requirements when travelling or need assistance, please ensure you send us details at the time of your quote request.
2.12 I do not live in Auckland, can I still book my flights and depart from another airport in New Zealand?
Yes, airfares are available for departure from all domestic airport locations in New Zealand.
Please send us your travel request via e-mail and we will contact you with further details about the airfare options available.
Yes, you can complete the online quote request for another person, even if you are not the traveller.
You can request to be pre-seated on all long haul flights to/from Frankfurt, Munich, Zurich and Vienna in Economy, Business and First Class.
For flights within Europe, only passengers in Business and First Class can be pre-seated.
Yes, airlines offer a choice of special meals to ensure all dietary requirements are covered. If you require a special meal, please indicate this when completing the online quote form.
If you are happy with your booking and quote, please follow the instructions sent to your e-mail. You will be given your reference number and can make payment to Flyadriatic via bank transfer or online via our secure credit card facility for Visa, MasterCard and American Express.
All airline bookings have a ticketing time limit, which means we are required to issue the ticket before the deadline. We will advise you of this deadline at the time of your quote. We will require full payment prior to this date.
The airline will cancel your reservation if we have not received payment from you and have not issued the ticket prior to the deadline.
No, we require full payment prior to the airline ticketing deadline. We do not take any deposits for bookings.
You can pay via direct bank transfer to our Bank of New Zealand account or pay via our secure credit card service online with Visa, Mastercard and American Express. We do not accept cash, EFTPOS, cheque or any other credit card types.
If you wish to pay by credit card, you will be charged 2.5% (Visa and Mastercard) or 3.0% (American Express) of the total transaction cost. This fee is to cover the merchant fee levied by the credit card companies. If you pay us by direct bank transfer, there are no additional fees.
Yes, we use the secure payment gateway service from DPS – New Zealand’s most secure online payment service. Flyadriatic does not see or store your credit card details.
Yes, you can make payments via bank transfer or credit card for another person.
Yes, all bookings come with a tax invoice issued by Flyadriatic.
4. Security & Privacy
Security & Privacy
We only collect the data that is required to make your airline booking, as per the requirements set out by Lufthansa, Swiss and Austrian Airlines.
No, we do not share your personal data with third parties.
We use the secure payment service from DPS Payment Express, the most secure way for real time credit card payment transactions. For more details on DPS Payment Express, click here.
Tickets will be issued when full payment is received. Your tickets will be sent to you within 72 hours.
All airline tickets are issued as electronic tickets. These will be sent to you via e-mail.
Please contact us if you do not have your tickets after 72 hours.
When completing your quote request, please ensure all details are entered correctly. When we send your booking and quote, also check these details before confirming to us that you wish to purchase the airfare. Changes can be made more easily prior to ticketing. If you notice an error, please contact us as soon as possible.
Airline tickets are stored electronically in the airlines database. You can print another copy of your electronic ticket if you lose your original copy. If you no longer have the e-mail, please contact Flyadriatic.
No, airline tickets are valid only for the name as shown. If you no longer wish to travel, please inform us to cancel your reservation. A new booking will need to be made if there is another person who would like to travel in your place. Your reservation cannot be used in exchange by another person.
6. Travel Insurance
When you travel, it is important that you have sufficient cover to ensure you do not have any problems outside of New Zealand in the event something goes wrong. It can be very expensive to cover unexpected costs as a result of an incident. With travel insurance you can put your mind at ease when travelling.
We suggest you purchase your travel insurance as soon as you have paid for your airline tickets, regardless of the departure date. In this case, you will be covered in the event of something happening prior to your departure.
This can be true, as credit card companies have many terms and conditions when taking out a policy via the credit card. We highly recommend that you read all of these terms and conditions prior to making your final decision on your travel insurance.
We work with Cover More Travel Insurance, a New Zealand owned company founded in 1986. Cover More handles approximately 1 million customers per year.
For any questions regarding your travel insurance, please contact Cover More Travel Insurance direct – click here.
You must immediately contact the airline representative in the baggage area. They will issue you with an international baggage report. The airline will locate your baggage and send it to you as soon as possible. You have the right to ask for some basic items, such as toiletries and in some cases, a cash advance. If you need to make a baggage claim with your travel insurance company, you will need to keep all receipts and you must provide the international baggage report with your claim.
Please contact your insurance company directly and make sure you have kept all receipts for any costs you wish to claim. Please provide the international baggage report from the airline.
7. Passport/Visa and Re-entry
Passport/Visa and Re-entry
We suggest that your passport has a minimum of 6 months validity when you enter a country. Many countries will not accept passengers if the passport does not have this validity.
Please make sure you have enough free pages in your passport to ensure each country is able to add the immigration stamp or visa into your passport. You may be denied entry if there are no free pages for these stamps.
If you are planning to travel, please check that you have a valid passport. You should have your new passport before you make your airline bookings. In some cases, countries will require your passport information to be sent by the airline prior to your departure to ensure pre-clearance. In this case, you must provide the correct passport details at time of making the booking.
We will check your passport type and the entry requirements for each country you will travel to. We will advise you of the visa requirements that you must be aware of.
We are happy to advise you when you are required to obtain a visa for travel. However, we do not offer a service to help you obtain this visa. It is your final responsibility to check all requirements for getting the travel visa’s you require. Flyadriatic takes no responsibility for your travel visa requirements.
7.6 If I am not travelling on a New Zealand passport, or a passport that allows me to re-enter New Zealand without a travel visa, what should I do?
You will need to contact the New Zealand Immigration at www.immigration.govt.nz to check with them what documents and visa requirements are required for your passport.
For each country you plan to visit or transit, we advise you to contact the Embassy or Consulate representative office in the nearest location.
If you do not hold the correct visa for the country you wish to enter or transit, then the airline at check in will not permit you to travel. Your passport will be checked by all airlines prior to you being issued a boarding pass.
7.9 If I am travelling via the United States or Canada, do I need to complete any additional forms or provide any further personal data to the airlines?
Yes, the USA and Canada have an extra requirement for all passengers. We will send information regarding the information you are required to supply the airlines prior to check in at the airport. Also, for passengers wishing to stop in the USA or Canada, you are required to provide an address in the country and telephone contact for the duration of your stay, and this must be added to your airline reservation prior to departure.
Baggage allowance for your checked baggage will vary between airlines. The baggage allowance for your trip will be shown on your electronic ticket. Please check your ticket or contact the airline you are flying with, if you have questions, to ensure you adhere to the baggage allowance for your flights. If you exceed the free baggage allowance you will be charged excess baggage fees by the airline at check in.
The checked baggage allowance for a child or infant is the same as per an adult ticket, if they have a booked seat. When travelling with an infant, you are entitled to carry additional items onboard or in your carry on baggage for the infant e.g. baby food, collapsible stroller/push chair.
Please advise us if you intend to travel with any special sporting equipment or over-sized baggage, as each airline must be advised in advance. For each item, there is likely to be a fee to pay for the special baggage item. Wheelchairs are carried free of charge in the aircraft hold.
Your carry on baggage should weigh no more than 7kgs and the sum of the width x length x height should not exceed 115cm. In addition, you may also carry free of charge 1 x fully collapsible baby stroller/push chair. You may also carry a reasonable amount of baby food for the journey if travelling with an infant.
There are restrictions on what liquids you can carry in your hand baggage. You must present all liquids at the security check point in one transparent re-sealable plastic bag and each item inside must be in a container of 100ml or less per container. For every airport you will transit or stop, there will be a security check, so please ensure you follow this rule for all flights. To view further details and check rules for medicines and baby products, please click here.
You are permitted to carry additional items required for your baby during the journey e.g. baby food, diapers. You are also permitted to carry a collapsible stroller/push chair, which you can use to from the aircraft door.
When you report to the check in counter of the airline, your baggage will be checked to your final destination. If this is in Europe, you will collect your baggage at the destination. If you have a stopover en route, the baggage will be checked to the city where you will stop.
When you arrive at your final destination, and if your baggage does not arrive or is damaged, please contact the airline representative for your flight in the arrivals/baggage claim area to report the issue.
9. The Airport
We recommend that you arrive at the airport a minimum of 2 hours prior to the flight departure time.
You will need to present your valid passport and we suggest also a copy of your electronic ticket that was e-mailed to you by Flyadriatic.
Your travel itinerary, e-mailed to you by Flyadriatic, will include the terminal details for your departure and arrival flights.
When you arrive at check in, please advise the agent that you have requested wheelchair assistance. They will arrange this for you at the departure airport. Your wheelchair request will also be sent to all airlines within your itinerary, and a member of the airline staff will be waiting for you when you arrive at your destination.
10. Change or Cancellation to My Booking
Change or cancellation to my booking
Please check your booking quote and ensure your reservation has been made in the correct name prior to making full payment.
No, it is not possible to transfer your ticket to another person. If you do not wish to travel, please cancel your booking.
Each airline has rules concerning date or routing changes after the ticket has been issued. In most cases, depending on the airfare type you have purchased, there will be a fee from the airline to make this change. We will advise you of the fee, including any applicable fees from Flyadriatic, at the time of your change.
Please e-mail Flyadriatic if you wish to make a change or cancel your booking.
10.5 If I would like to change my date, my travel route, destination, class of travel or cancel my booking, what fees will apply?
To view the Flyadriatic schedule of fees, please click here.
Please contact Flyadriatic in writing to request a refund.
Each airline will have cancellation fees for the ticket you purchased. In some cases, various special airfares will be non-refundable. You will be advised the refund policy for your ticket at time of booking.
It can take up to 6 weeks for a refund to be returned from the airline.
Yes, any refund you will receive must be paid in the form of the original payment.
Yes, with the exception of some taxes, which are not permitted to be refunded, the taxes on your cancelled ticket can be refunded. If you have started your journey, the ticket will need to be re-calculated to see if you will receive a refund, even for the unused taxes. Refunds can vary depending on the ticket you purchased, and details of your refund will be confirmed by the airline.
In most cases your ticket is non-refundable after you have started travel. Your ticket will be re-calculated by the airline to determine if you are eligible for any refund after departure.
12. Frequent Flyer Programme
Frequent Flyer Programme
Flyadriatic highly recommend that you join the frequent flyer programme of Lufthansa, Swiss and Austrian Airlines – Miles&More. You can join, for free at www.miles-and-more.com
You will need to contact the airline with whom you have your frequent flyer membership.
For a small fee, you can join this special service created by Flyadriatic to help you manage your Miles&More account. This way, just advise us of your Miles&More frequent flyer card number, and leave the rest to us. We make sure you don’t miss out on any miles and help you manage these to ensure you can take advantage of the many rewards on offer. To join, please complete the registration form – click here
13. Travel Gift Voucher
Travel Gift Voucher
You can purchase a travel gift voucher for a nominated person, who then can use the value of the voucher towards the purchase of their airfare from Flyadriatic.
You can decide the amount you wish to have on the voucher. The minimum voucher value is NZD100.
Yes, when you purchase the voucher you must nominate the name of the recipient.
The voucher is valid for 1 year from the date of purchase.
When you make your online quote request, make sure to add your voucher number to the form in the area called “promotional code”
No, the travel gift voucher is non-refundable.